The Alserv App is a one-stop solution for all your elder care and home-care needs. The app’s simple and intuitive design makes getting things done—ordering essentials, booking appointments, and getting unexpected needs fulfilled —a one-click affair.
Today, we are going to explain:
- How to set up the Alserv app and create an account
- Ways to navigate the dashboards
- Ordering from the app
Downloading the Alserv App
The Alserv app is available both on android and iOS phones. The download links are given below:
You can also scan the QR code below. After downloading the app, you need to create an account and log in.
Setting up an Account
Open the Alserv app to pull up the sign-up or log-in screen. Here you will be given two options—one to sign-up as a customer and the other to create an account as a vendor.
Click on Customer. It will take you to a sign-up menu. Enter name, phone number, and email. Press submit and the process is done. Now you are ready to explore the app and its many useful features.
Using the App—Features & Walkthrough
As soon as you open the app, the dashboard is the first thing you see. You can get a bird’s-eye view of your subscription—upcoming delivery, pending requests, the status of orders, and the services you can avail of at a glance.
We understand that seniors sometimes face issues with small buttons on apps. To make it easy for our elderly users, we have carefully curated each button and element to be easily navigable and quick.
Placing an Order/Booking a Service
On the order panel, placed right below the dashboard, you can see our five main areas of service:
- Medical & Emergency Services
- Housekeeping & Maintenance
- Safety & Security Services
- Food & Catering Services
- Concierge Services
Let us look at how to order one of the services. For example, if you have to set up an appointment for a medical check-up.
First, click on the Emergency & Medical Services button. There you will see all the services available to you. Click on Medical Check-up & Periodicals. Then you can enter when you want the check-up done, your concerns, and specific requirements. If you already have a preferred doctor, your relationship manager will make sure that they are the ones that are assigned to you, based on their schedule.
Once the booking is done, you will receive a confirmation notification along with the details of the physician. There are no extra charges or booking costs. You only need to pay after the service has been completed through a payment method of your choice.
This easy ordering process allows even seniors to order services for themselves. Not only does it provide them with an opportunity to become comfortable with mobile apps, but it also gives them confidence and independence.
For children of seniors who stay away from home…
…you can also book services on your senior’s behalf. Get a summary of all the transactions made on the app and updates on services quickly. We also document your elder’s feedback and experience on the app to ensure 100% satisfaction with our services.
When you place an order for your elder, you will also be regularly notified of the status of the request from start to delivery. After the service or delivery is complete, you can make the payment remotely so that your elder can enjoy your care without a single inconvenience.
The app also provides 24/7 access to your elder’s personally assigned Relationship Manager (RM). Whenever you are busy or need something taken care of urgently, they will be your go-to person. From ordering a specific meal to getting a deep cleaning done, your RM will always find the perfect service.
Want to learn more about Alserv & our plans?
Speak to one of our relationship managers today. Contact us at:
- Call: +91 44 4666 4888
- WhatsApp: +91 7397444888
- Call / WhatsApp: +91-7947-497-666
- Call / WhatsApp: +91-7942-529-666
Or, share your details with us here, and we will give you a callback.